Q -When will I receive my invoice?
A – Invoices are produced and emailed on the 3rd working day of the month.
Q – When is my invoice due for payment?
A – Invoices are due for payment 14 days from date of invoice
Q – How can I pay my invoice?
A – All invoices are collected by Direct debit as per our terms and conditions, invoices not collected by Direct Debit carry a payment processing fee.
Q –I have received my first invoice and charges are higher than I expected, why is this?
A- Your first invoice may have one off installation charges and equipment on it, also services charges are charges pro-rata and a month in advance, this will even out in subsequent months. Calls are billed in arrears.
Q – How do I change the email address the invoice is sent to?
A- Email email@example.com with account details and new email details, this will be amended and an acknowledgement sent to you.
Q – How can I find out what services I am being charged for?
A – The report sent with the invoice has full itemisation of all services.
Q- I have mislaid a previous months’ invoice, can I get a copy?
A – Please email firstname.lastname@example.org with details of which invoice is required and we will email you a copy.