Mobile is no longer just calls and text, it’s changing the way we work forever! Pink Connect are leaders in Mobile technology, delivering integrated communication wherever your staff work.

Frequently Asked Questions

GENERAL QUESTIONS

How can I pay my invoice?

All invoices are collected by Direct debit as per our terms and conditions, invoices not collected by Direct Debit carry a payment processing fee.

I have received my first invoice and charges are higher than I expected, why is this?

Your first invoice may have one off installation charges and equipment on it, also services charges are charges pro-rata and a month in advance, this will even out in subsequent months. Calls are billed in arrears.

How do I change the email address the invoice is sent to?

Email billing@pinkconnect.com with account details and new email details, this will be amended and an acknowledgement sent to you.

How can I find out what services I am being charged for?

The report sent with the invoice has full itemisation of all services.

I have mislaid a previous months’ invoice, can I get a copy?

Please email billing@pinkconnect.com with details of which invoice is required and we will email you a copy.