All invoices are collected by Direct debit as per our terms and conditions, invoices not collected by Direct Debit carry a payment processing fee.
How can I pay my invoice?
I have received my first invoice and charges are higher than I expected, why is this?
Your first invoice may have one off installation charges and equipment on it, also services charges are charges pro-rata and a month in advance, this will even out in subsequent months. Calls are billed in arrears.
How do I change the email address the invoice is sent to?
Email firstname.lastname@example.org with account details and new email details, this will be amended and an acknowledgement sent to you.
How can I find out what services I am being charged for?
The report sent with the invoice has full itemisation of all services.
I have mislaid a previous months’ invoice, can I get a copy?
Please email email@example.com with details of which invoice is required and we will email you a copy.