We reluctantly give notice of price increases across certain products, as a result of the continued inflationary pressures that are impacting our supply costs.

Despite inflationary pressures, we have focused hard to minimise price increases against current/core and next-generation products, including Pink IP Pro, TEAMs Direct Routing, 1Gb and 10Gb Ethernet connections, FTTP and SoGEA and have absorbed some costs to keep these rises below RPI at 4.9%.

Unfortunately, our suppliers are applying higher increases when a product is considered as ‘legacy’, with some of our suppliers increasing our costs by 20%, like Openreach. Once again, we have absorbed as much of our supplier increases as possible, however, we find ourselves needing to apply price increases on the remaining products of between 8.9% and 15%.

We encourage you to speak to your Account Manager about migrating to our next-generation Hosted Cloud telephony product: Pink IP Pro.

We do fully understand that any price increase is never welcome, especially in the current climate and please be assured, we have no option but to pass these on.

Therefore, in accordance with our Terms & Conditions, we are adjusting the price of next-generation products as detailed above by 4.9% and are passing supplier costs/RPI rises through on the remaining products of 8.9%, 15% and 20%, again as detailed above.

Please note if you pay monthly for your mobile handsets or hardware, these will NOT be included in the RPI adjustment. This will only impact on the line rental feature.

You’ll see the change on your March 2024 bill, and you can keep track of all your bills and Pink Connect services via your dedicated customer portal.

Please do not hesitate to contact your Account Manager on 0345 450 9393 should you wish to discuss any aspect of this communication in more detail.

Thanks for your understanding.