Pink IP Max Call Centre key features and benefits:
- Queue up to 50 calls at one time – to help ensure you don’t lose calls
- Flexible and intelligent call distribution – so the right calls get through to the right people
- Easily take calls for multiple departments from one device
- Agents can quickly and seamlessly escalate difficult queries to a senior member of staff
- Track staff performance – including number of calls received and activity completed
- Report on different periods throughout the day – to help identify peak periods and potential additional resource needs
If you would like to find out more about Pink IP Max, give our Tech Sales Team a call on 0345 450 9393 opt 1.