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Frequently Asked Questions

Pink IP Cortex

Q. How do I forward my phone to another extension?

Lift the handset

Dial **5

Enter the extension number you wish to forward followed by #

Enter Password 0000 followed by #

Enter the extension number you wish to forward your calls to follow by #

Enter 1 to confirm

Q. How do I remove a call forward?

Lift the handset

Dial **6

Enter the extension number you wish to delete call forwarding followed by #

Enter password 0000 followed by #

Enter 1 to confirm

Q. How to turn on night mode manually?

Lift the handset

Dial **8

Enter password 0000 followed by #

Q. How do I turn off night mode manually?

Lift the handset

Dial **9

Enter password 0000 followed by #

NEC XN120

Q. How do I change the time?

Using a display key telephone

Ensure that you do not have a call in progress

Press SPK key (bottom right hand side of phone)

Dial 828

Key in time in 24 hour format (e.g. 1545 = 3.45 pm)

Press SPK key to hang up and complete

Q. How do I turn on DND (Do not disturb)?

Press the DND and 1 to block your outside calls

Press the DND and 2 to block Paging, internal calls

Press the DND and 3 to block all calls

Press the DND and 4 to block transferred calls

To Cancel:

Press the DND and 0

Q. How do I change the name on a handset?

Changing the name on a handset

Press SPK

Dial 800 – the handset will then display ICM DIAL

Enter your extension number

Key in the new name as you would when writing a text. (Press # once to use the same

letter i.e. rr = r#r, and press ## twice for a space, to delete letters press DND/CONF)

When name is correct press HOLD and then SPK

Q. How do I cancel any feature on my phone?

Press the SPK key

Press 720

Press SPK

This will cancel: Call Forward, Message Waiting, DND, Alarm Clock and Repeat Dial.

NEC SL1100

Q. How do I change the time?

Press the SPK key

Press 720

Press SPK

This will cancel: Call Forward, Message Waiting, DND, Alarm Clock and Repeat Dial.

Q. How do I change the name on a handset?

Press SPK

Dial 800 – the handset will then display ICM DIAL

Enter your extension number

Key in the new name as you would when writing a text. (Press # once to use the same

letter i.e. rr = r#r, and press ## twice for a space, to delete letters press DND/CONF)

When name is correct press HOLD and then SPK

Q. How to I turn on DND (Do not disturb)?

Press the DND and 1 to block your outside calls

Press the DND and 2 to block Paging, internal calls

Press the DND and 3 to block all calls

Press the DND and 4 to block transferred calls

To Cancel:

Press the DND and 0

Q. How do I cancel any feature on my phone?

Press the SPK key

Press 720

Press SPK

This will cancel: Call Forward, Message Waiting, DND, Alarm Clock and Repeat Dial.

Q. How do I transfer a call?

Press the Transfer Key during a call

Dial the extension number of the required party and press transfer

– or –

Wait for an answer, announce the call and press the transfer key

Q. How do I put a call on hold?

Press the Hold key during a call

Outside calls will flash at the Line Key

Internal calls will flash at the Hold Key

Press the flashing key to retrieve the held call

Q. How do I set a call forward?

Using the soft keys on the top of the phone press the Prog key.

Press the Cfwd key.

Using the soft keys again, select the call forward condition you wish to set – All, Both, Busy, N/A for No-answer or B/NA for Busy and No-answer.

Select the SET key.

Enter the extension that you wish to forward your calls to, or enter the mobile/external number prefixing with a 9… for example 908008404181

Press the hold key to confirm.

Press the Speaker key to exit.

Q. How do I cancel a call forward?

Press the Prog soft key

Press the Cfwd key.

Select the Call Forward condition that was used when setting the Call Forward.

Press the CNCL key.

Press the speaker key to exit.