Mobile is no longer just calls and text, it’s changing the way we work forever! Pink Connect are leaders in Mobile technology, delivering integrated communication wherever your staff work.

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Frequently Asked Questions

GENERAL QUESTIONS

Q -When will I receive my invoice?

A – Invoices are produced and emailed on the 3rd working day of the month.

Q – When is my invoice due for payment?

A – Invoices are due for payment 14 days from date of invoice

Q – How can I pay my invoice?

A – All invoices are collected by Direct debit as per our terms and conditions, invoices not collected by Direct Debit carry a payment processing fee.

Q –I have received my first invoice and charges are higher than I expected, why is this?

A- Your first invoice may have one off installation charges and equipment on it, also services charges are charges pro-rata and a month in advance, this will even out in subsequent months. Calls are billed in arrears.

Q – How do I change the email address the invoice is sent to?

A- Email billing@pinkconnect.com with account details and new email details, this will be amended and an acknowledgement sent to you.

Q – How can I find out what services I am being charged for?

A – The report sent with the invoice has full itemisation of all services.

Q- I have mislaid a previous months’ invoice, can I get a copy?

A – Please email billing@pinkconnect.com with details of which invoice is required and we will email you a copy.