Inbound

Want to make outstanding customer contact easy?

pinkinbound provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.

Supported 24/7 by our own Head Office staff and UK call center, our inbound knowledge is extensive and our system is “real time” allowing instant setup and call management control on any number anywhere, with no capital outlay!

Pinkinbound makes customer contact easy and is packed with features to help you manage incoming calls, provide great business efficiency, resilience, flexibility and outstanding customer service. From simple call routing through to comprehensive call centre services, pink inbound is everything your business needs.

Using our online portal or mobile app you can set up call plans, then see how many calls your business is receiving, how many are answered and how many are missed. You can improve customer service by better managing callers during busy hours, or when your office is closed. Inbound also provides a ready-made business continuity solution. You can instantly direct calls to another location, either manually or automatically, should there be an outage or other issue.

You can use pinkinbound with any number, from anywhere and with any device. Inbound services can be set up in minutes for maximum operational flexibility, and are incredibly easy to use.

    The options are:

  • pink inboundContact Point for sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.

  • pinkinbound Contact Path for multi-site or multi-department organisations looking to route calls by caller identity, by caller location, to the right account manager or for hunt group routing across particular teams.

  • pinkinbound Contact Pro offers call centre functionality for businesses that place high value on customer service and want to deal with calls more effectively and without missing any.