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pinkconnect has comprehensive call handling solutions, the Feature Plus Service that enable you to:
- Transform inbound/outbound call handling
- Incorporate Music & Messaging on Hold
- Increase staff availability & handling capacity
- Use cost effective Home Workers
- Control your call routing
- Ensure business continuity in the event of loss of local connectivity or a business move
Our Feature Plus Service gives you:
Improved call handling
- Handle incoming calls professionally and efficiently
- Place calls on hold with Music on Hold
- Transfer calls between phones (any sites, any phones)
Increased staff availability
- Never miss a call through enhanced call management features
- Calls can divert to any number when they reach busy or unavailable
- You can set up a call forwarding chain
- Staff can define their preferences from any computer connected to the internet
- No messages missed - personalised voicemail to email with SMS alerts
Increased call and staffing control
- Have a complete view across the business of all calls made, received and missed
- Manage and administer users and their privileges centrally
- Ideal for remote workers and ensuring you get the best out of employees
Business Continuity
- All the features are provided centrally on the core network and functionality is retained in the event of losing local connectivity
- Feature Plus is scalable and can easily grow with your business
- You can keep your phone numbers wherever you move, the numbers can go with you
- Adding new users is quick and simple
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