What is the My Inbound Service?

The My Inbound portfolio comprises three product variables: Contact Point, Contact Path and Contact Pro. All services are provided in conjunction with a pinkconnect NTS number. This may be a geographic My Inbound number, a non geographic 08 or an 03XX number. Please contact Pink Connect Support for a current list of available geographic My Inbound numbers.

Both products provide end users with access to change their My Inbound call routing via a password protected website: www.myinbound.com. Upon entering the correct username and password the End User can access their My Inbound call routing through the Point my Number link, thus enabling them to change the UK fixed line/mobile destination that their My Inbound ‘virtual’ number is pointing to. There is also the option of implementing additional routing features such as call diverts according to time of day/day of week. Available features are dictated by the Product provisioned. Both Products also contain an End User link to View my Performance. This link provides a range of online My Inbound reporting on a per number basis for all numbers provisioned on the End User account.

Through having complete on-line control of number routing and features such as call divert and time of day routing - a user can ensure that they maximize the number of My Inbound calls received and handle incoming calls with increased efficiency; hence enhancing their Customer Service. The service is ideal for many SME businesses.

pinkconnect offers a full range of non geographical numbers: 0800 (freephone), 0870 (national rate) and 0845 (local rate).

These are available from only £5 per month for customers to order from us and help you to promote your business to callers.

Number Availability

The service can be ordered with a new number from the following ranges:

• 0845
• 0844
• 0871
• 0870
• 0800/0808
• 03XX
• 01/02 – Various STD codes available (please contact pinkconnect support for the current area availability list)

Geographic My Inbound numbers can be independent of the physical location of the Customer’s site – for example, a London 0203 number can be used for an office located in Bristol.