End User Control of:

Business Benefits

Termination number

Redirect Inbound calls online – in built business continuity and flexible working

Time/day of week routing

Schedule call routing in advance according to business hours and call handling preferences

Divert on busy/OOH/no answer

Maximise call handling potential and provide improved service to the caller

Snapshot Management Information Statistics (MIS)

View call handling performance at a glance and monitor Inbound call handling efficiencies

Email alert on missed call

Ensure you are proactively notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead.

‘One Touch’ Disaster Recovery

Pre-build designated Disaster Recovery call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate business continuity in the event of office evacuations

Date routing

Set up date-specific routing in advance – e.g. Bank Holidays

Area based routing

Route calls according to STD code/CLI of caller and process incoming calls differently according to who the caller is

Call Distribution

Serial, hunt group & % based routing enables load balancing of calls across sites or teams of people

Call Queuing

Queue incoming calls on a destination number to assist with call handling during peak busy periods. End user configurable announcements, breakout and overflow options. Live queue stats enable effective queue management.

Announcement/interactive Voice Response (IVR)

Upload .mp3/.wav file announcements to an Inbound call plan as a way of communicating with callers – use IVR to provide callers with call routing options and announcements to inform them of details such as opening hours and website address when the office is closed.