Inbound Point

Get this package for your medium or large office. Ideal as an accomplished broadband package for those who need plenty of speed and bandwidth.

24mb Download Speeds*
1mb Upload Speeds*
20GB Usage**
Medium/Large Office

This Product is ideal for the Sole Trader/single site business that will benefit from the control to set up and change their call routing according to opening hours/staff availability.

End User Control of:	Business Benefits
Termination number	Redirect Inbound calls online – in built business continuity and flexible working
Time/day of week routing	Schedule call routing in advance according to business hours and call handling preferences
Divert on busy/OOH/no answer	Maximise call handling potential and provide improved service to the caller
Snapshot Management Information Statistics (MIS)	View call handling performance at a glance and monitor Inbound call handling efficiencies
Email alert on missed call	Ensure you are proactively notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead.
‘One Touch’ Disaster Recovery	Pre -build designated Disaster Recovery call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate business continuity in the event of office evacuations

End User Call Management Features – Contact Point

The following features are provided as a part of the Contact Point My Inbound service, all of which can be managed on-line by the End User customer through their control panel.

Destination Control

The End User can change the termination number to which their My Inbound calls are routed. Termination numbers must be UK mobile or fixed line destination numbers.

Day of Week Routing

The End User can set up specific call routing to be applied according to day of week from Monday to Sunday.

Time Control

The End User can set up specific call routing according to time of day. Time zones are entered with reference to the twenty four hour clock and calls will be routed up until the final minute of the time zone: i.e. for new routing to take effect at 17:00 hours, the End User would enter 16:59 to ensure that the new call routing takes effect immediately at 17:00 hours.

Divert Control

The End User can divert calls according to no answer or on busy on primary destination number. The Pink Connect network will detect where the preferred line is busy and re route the call to the divert destination accordingly. Divert on no answer will take effect according to the pre defined RTNR (Ring Time No Reply) settings on the main call plan node. Ring Time No Reply determines the time in seconds that the call is left ringing, before returning the call routing logic to the network. The End User can select their RTNR preferences from a choice of; 5, 10, 20, 40 or 60 seconds.