Inbound Path

Get this package for your medium or large office. Ideal as an accomplished broadband package for those who need plenty of speed and bandwidth.

24mb Download Speeds*
1mb Upload Speeds*
20GB Usage**
Medium/Large Office

This Product is suitable for the multi site/multi department organisation that will benefit from routing calls according to who the caller is, by caller’s location to the nearest office, or the relevant Account Manager to the creation of hunt group routing across a particular team.

End User Control of:	Business Benefits
Termination number	Redirect Inbound calls online – in built business continuity and flexible working
Time/day of week routing	Schedule call routing in advance according to business hours and call handling preferences
Divert on busy/OOH/no answer	Maximise call handling potential and provide improved service to the caller
Snapshot Management Information Statistics (MIS)	View call handling performance at a glance and monitor Inbound call handling efficiencies
Email alert on missed call	Ensure you are proactively notified of any unanswered/engaged calls – ideal management tool for ensuring staff productivity and following up every sales lead.
‘One Touch’ Disaster Recovery	Pre-build designated Disaster Recovery call plans for your Inbound number(s) with the ability to invoke/restore last active call plan instantly – immediate business continuity in the event of office evacuations
Date routing	Set up date-specific routing in advance – e.g. Bank Holidays
Area based routing	Route calls according to STD code/CLI of caller and process incoming calls differently according to who the caller is
Call Distribution	Serial, hunt group & % based routing enables load balancing of calls across sites or teams of people

End User Call Management Features – Contact Path

The following features are provided as a part of the Contact Path My Inbound service, all of which can be managed on-line by the end-user customer through their control panel.

Destination Control

The End User can change the termination number to which their My Inbound calls are routed. Termination numbers must be UK mobile or fixed line destination numbers.

Day of week Routing

The End User can set up specific call routing to be applied according to day of week from Monday to Sunday.

Time Control

The End User can set up specific call routing according to time of day. Time zones are entered with reference to the twenty four hour clock and calls will be routed up until the final minute of the time zone: i.e. for new routing to take effect at 17:00 hours, the End User would enter 16:59 to ensure that the new call routing takes effect immediately at 17:00 hours.

Divert Control

The End User can divert calls according to no answer or on busy on primary destination number. The Pink Connect network will detect where the preferred line is busy and re route the call to the divert destination accordingly. Divert on no answer will take effect according to the pre defined RTNR (Ring Time No Reply) settings on the main call plan node. Ring Time No Reply determines the time in seconds that the call is left ringing, before returning the call routing logic to the network. The End User can select their RTNR preferences from a choice of; 5, 10, 20, 40 or 60 seconds.

Area Control

Area Nodes are used to define call routing, based on the originating telephone number, for a pre-defined area name consisting of one or more area codes or CLI’s. There are 2 types; Standard and Custom Areas. Standard Areas are those setup in advance by Pink Connect and made available to Channel Partners by selecting the standard areas option in the area control drop down box. Custom Areas are those built by a particular customer on the Point my Number Custom Area screen. Full details of the Standard Area template are provided in the Pink Connect My Inbound Standard Areas Template document.

Distribution Control

This is defined by the distribution control nodes. This routing may be serial or random. The service feature defines the appropriate properties for each type.

Date Control

Date Control Nodes are used to define routing for calls made within a particular date range. Dates must be entered into the system using DD/MM format on an annual basis.