Functional Overview

The End User publicises their My Inbound contact numbers. When the calling party dials a number provisioned on the My Inbound service, the incoming call is routed according to the routing set up within the Point my Number section of www.myinbound.com. The call routing is applied to all calls received by the My Inbound number, whether the calling party is calling from a fixed line/mobile or IP connectivity service. The call routing is applied at network level and delivered according to End User preferences. All call plans are created to deliver calls to either a UK fixed line/mobile or system announcement destination. Calls can also be delivered to customer CPE such as a voicemail within a telephone system, providing the answering equipment is associated with a standard numbered endpoint.

The View my Performance link on www.myinbound.com is provided in conjunction with both Contact Point and Contact Path. Once the End User has logged in and selected this option, they are greeted with a choice of four different My Inbound calling graphs relating to various business issues:

• Where are my Customers located?
• How many Customer calls are getting through?
• When are my busy hours?
• What are my call trends?

Each of the above links will route directly to a snapshot data graph which interprets the information gathered at Pink Connect network level. These statistics are generated by all calls that successfully route to the Pink Connect network from the calling party. The information is refreshed on a weekly basis to ensure that the End User can view the previous week’s data every Sunday night. The information is held for a period of one week only before automatically refreshing. Historical data is provided in terms of monthly call count for a maximum period of the previous six months where the number has trafficked on the Pink Connect network. This data is automatically refreshed on the first day of every month for the previous six months data or the data collected by Pink Connect from the date that the number was provisioned on the My Inbound service.

The My Inbound online statistics are provided for call handling information only and do not constitute online Billing. The information relates to network based call delivery where the call is successfully delivered to the customer defined destination and calls answered by customer premise equipment such as voicemail systems will be deemed successfully answered.

End Users are defined by username/password creation for the www.myinbound.com website. This has been developed to reflect one login per End User Company for which multiple numbers may be assigned. Chanel Partners are responsible for End User service establishment and number management.