
All connection speeds are estimated and are dependent on their distance from the exchange and quality of the copper. Speed and up time is not guaranteed and there is no SLA for broadband.
All connections are under a usage cap which is under a fair usage policy that is detailed below.
Fair Usage Policy
All connections are under a fair usage policy that exists to keep access to the network fair and balanced. This is the reason broadband connections come with monthly usage allowances, ensuring no one takes up more than their fair share and affecting other peoples service. The terms of the fair usage policy is that if the alloted usage on a package is exceeded the service speeds will be restricted to no more than 1mb download speed but may be lower depending on package restrictions, and also number of times the allowance has been exceeded. On some packages any usage from 11pm until 9am may not be counted towards your monthly allowance, see specific product descriptions to see if this applies.