Additional Features

Get this package for your medium or large office. Ideal as an accomplished broadband package for those who need plenty of speed and bandwidth.

End User Control of:	Business Benefits
Advanced Statistics	Online access to comprehensive call statistics which enable informed business decisions. Advanced management information relating to call handling efficiencies; productivity, call patterns and caller behaviour. Data includes time to answer, call waiting time, call outcome and caller details.
Voicemail	Provide excellent customer service by providing callers with an option to leave a message when unavailable to take their call. Customise voicemail messages to prompt users to leave details for a call back.
Inbound call recording	Record inbound calls for compliance, customer service or audit purposes. Secure online access to file storage/retrieval and call details.
Call whisper announcements and provisioning	Create a ‘voice tag’ announcement which can be associated with a destination number in a call plan to enable the call answering party to answer the call in the appropriate manner according to dialed number. Tailor agent call answering to campaign/number/advertisement to give a professional and personal greeting to caller.